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Terms & Conditions

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US
1.1 We operate the website sohostreetcocktails.com. We are Carbonate Solutions Ltd, a company registered in England and Wales under company number 8086731 and our main trading address is Unit 12 Moor Place Farm, Plough Lane, Bramshill RG27 0RF. Our VAT number is GB137 6970 78. Our AWRS number is XGAW00000110905

1.2 Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. You can e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. OUR PRODUCT(S)
2.1 The images of the Product(s) on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Product(s). Your Product(s) may vary slightly from those images.
2.2 The packaging of the Product(s) may vary from that shown on images on our site.

3. USE OF OUR SITE
Your Privacy: Our General Data Protection Regulation Compliance Statement
3.1 This is a statement of the General Data Protection Regulation compliance policy that is adopted by Carbonate Solutions Ltd for delivering our services. Carbonate Solutions will, when delivering these services, collect and use personal information only which is relevant to the work that we are undertaking and which will be controlled, stored and processed in accordance with the General Data Protection Regulations (GDPR), howsoever it is collected, recorded and used; whether it be on paper, in electronic media form (e.g. in a computer system), or recorded by other means.
3.2 We consider the lawful and correct treatment of personal information by the company as critical in maintaining the confidence of our clients; we therefore manage and process personal information lawfully and correctly.
We do update this Policy from time to time so please do review this Policy regularly.
What is personal information?
3.3 Information is defined under the GDPR as being Personal Information if any of the following criteria are met:

  • Can a living individual be identified from the data, or, from the data and other information in the possession of, or likely to come into the possession of, the data controller?
  • Does the data “relate to” the identifiable living individual, whether in their personal or family life, business or profession?
  • Is the data “obviously about” a particular individual?
  • Is the data “linked to” an individual so that it provides particular information about that
    individual?
  • Is the data used, or is it to be used, to inform or influence actions or decisions affecting an identifiable individual?
  • Does the data have any biographical significance in relation to the individual?
  • Does the data focus or concentrate on the individual as its central theme rather than on some other person, or some object, transaction or event?
  • Does the data impact or have the potential to impact on an individual, whether in a personal, family, business or professional capacity?

We adhere to the Principles of Data Protection, as set out in The Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018.

Principals of collecting personal data

3.4 Specifically, these Principles require that personal information:

  • Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met.
  • Shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  • Shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
  • Shall be accurate and, where necessary, kept up to date.
  • Shall not be kept for longer than is necessary for that purpose or those purposes.
  • Shall be processed in accordance with the rights of data subjects under the Act.
  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  • Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Collection of data

3.5 Carbonate Solutions will, through appropriate management and by strict application of criteria and controls:

  • Observe fully the conditions regarding fair collection and use of information.
  • Meet its legal obligations to specify the purposes for which information is used.
  • Collect and process appropriate information and only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements.
  • Ensure that the quality and accuracy of information used is adequate and is maintained.
  • Apply strict checks to determine the length of time information is held and that it is stored for no longer than is necessary.
  • Ensure that the rights of people about whom information is held are able to be fully exercised under the Act and Regulations. These include: the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase information.
  • Take appropriate technical and organisational security measures to safeguard personal information.
  • Ensure that personal information is not transferred abroad to countries to which transfers are not permitted under the GDPR.
Storing your personal data

3.6 All information storage and processing systems used by Carbonate Solutions are designed to ensure that:

  • Everyone handling, managing and working with personal information understands that they are contractually and legally responsible for following the GDPR and good data protection practice.
  • Everyone handling, managing and working with personal information is appropriately trained to do so.
  • Everyone handling, managing and working with personal information is appropriately supervised.
  • Anyone wanting to make enquiries about personal information knows how to do so.
  • Queries about personal information are promptly and courteously dealt with, in accordance with the GDPR.
  • Methods of handling, managing and working with personal information are clearly described.
  • A regular review and audit is made of the way personal information is managed.
  • Methods of handling, managing and working with personal information are regularly reviewed, assessed and evaluated.
  • The performance of the methods and process is regularly reviewed, assessed and evaluated.
GDPR compliance policy for marketing and general information

3.7 We do not undertake automated decision making about or profiling of personal data.

Data subjects have a right, as set out in the GDPR, to obtain the personal information which is stored and used by us, and can obtain this information by contacting the Data Protection Officer whose details are given in this document. The data comprising the personal information will be delivered to the data subject in a secure manner and in a format which is readily accessible using common proprietary data access tools (such as word processor document or spreadsheet viewer programs).

What Information We Collect

3.8 We acquire and use information relating to commercial organisations and individuals for use in our marketing and sales activities.

Our clients provide some of this information directly to provide services or when contacting us for the purposes of making an enquiry.

We also obtain information by recording how persons use our website by means of embedded technology such as cookies, and by receiving written enquiries and usage data from relevant forms hosted on our website.

If you are requested by us to provide your personal data, you may of course decline to do so. However, if you do choose not to provide data that is necessary to enable us to provide a service to you, we may not be able to deliver that service to you.

The information that we obtain may be dependent upon the nature and context of your enquiry. The information that we may ask to collect in order to fulfil our service can include the following:

Name and contact data
We collect your first and last name, postal address, phone number and e-mail address.

Demographic data
We may on occasion collect data about you such as your profession, country and preferred language.

Location data
Our online services may obtain imprecise location data: e.g. a location derived from your IP address or data, that indicates where you are located with low precision, such as at a city or postcode level.

Content

3.9 We may collect the content of any data files and communications that you may send us in the course of a project, together with any physical documents that you may give us when these are necessary to provide you with the service you have purchased. Data we collect may include:

  • the address, subject line and body of an email
  • text or other content of an instant message
  • audio and video recording of a video message or attachment
  • audio recording and transcript of a telephone call or voice message you send to us or receive from us.
What we use the data we collect for

3.10 We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our activities.
  • To provide information to you relating to other information that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

For information about how to manage, edit or to delete contact data which contains your personal information, please use the How to access & control your personal data found in this privacy statement.

How to access and control your personal data

3.11 You can submit a request to view, edit or delete any personal data that we hold.

You may do so by submitting a request in writing or by email. We will respond to requests to access or delete your personal data within 30 days.

Your marketing choices

3.12 You may opt out of receiving marketing information by unsubscribing using the link incorporated into all our e-mail communication.

Disclosing your information

3.13 We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

Where we are legally required by law to disclose your personal information. To further fraud protection and reduce the risk of fraud.

Third party links

3.14 On occasion, we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

About cookies

3.15 Cookies are small packets of information stored by a web browser on your computer.

There are two main types of cookies: session cookies and persistent cookies.

Session cookies are removed from your computer when you close your browser and are mainly used, for example, to store information about the items in your shopping basket.

Conversely, persistent cookies remain stored on your computer until they are deleted or when they reach their expiry date. This type of cookie is often used to anonymously track your activity on a website so the website owner can analyse the data to see if there are ways they can improve their website.

There are many reasons why a website may use cookies, however, the important thing to know about them is they are harmless.

Our use of cookies and similar technologies

We use cookies and similar technologies for several purposes, including:

Storing your preferences and settings

Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. We also save preferences, such as language, browser and multimedia player settings, so those do not have to be reset each time you return to the site.

Security

We use cookies to detect fraud and abuse of our websites and services.

Storing information you provide to a website
When you provide information on our website, we store the data in a cookie to remember the information you have added.

Social Media
Our website includes social media cookies, including those that enable users who are logged in to the social media service to share content via that service.

Analytics
In order to provide our products, we may use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or course and to develop other statistics about the operations of our services. This includes cookies from us and from third-party analytics providers.

Performance
We use cookies for load balancing to ensure that our website remains up and running.

Cookies used by Carbonate Solutions

JOOMLASESSIONID
This is a session cookie set by this site’s Content Management System (CMS), Joomla, which is used when an admin user logs into the CMS control panel.

GOOGLE ANALYTICS (_GA)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Neither Carbonate Solutions or Google associate your IP address with any personally identifiable information.

A mixture of both persistent and session cookies are used to enable Google to determine whether you are a return visitor to this site and to track the pages that you visit during your session.

More information about Google’s policies can be read
at https://support.google.com/analytics/answer/6004245

You can opt out of data collection by clicking the following link: Google
Analytics: tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)

4. IF YOU ARE A CONSUMER
This clause 4 only applies if you are a consumer.
4.1 If you are a consumer, you may only purchase Product(s) from our site if you are at least 18 years old.
4.2 If you are buying any Product(s) as a gift the recipient must also be over 18 years old.
4.3 If our carriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the Product(s) is unable to produce appropriate ID, unfortunately our carrier will be unable to leave the Product(s) with you.

5. IF YOU ARE A BUSINESS CUSTOMER
This clause 6 only applies if you are a business.
5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Product(s).
5.2 These Terms together with our current Privacy, Cookie, Returns and Cancellation Policy and website prices constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
6.2 After you place an order and make payment in full, you will receive an e-mail from us acknowledging that we have received your order and payment. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
6.3 We will confirm our acceptance to you by sending you an e-mail Dispatch Confirmation. The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4 If we are unable to supply you with a Product, for example because that Product(s) is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount including any delivery costs charged as soon as possible.

7. OUR RIGHT TO VARY THESE TERMS
7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
7.2 Every time you order Product(s) from us, the Terms in force at the time of your order will apply to the Contract between you and us.
7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) changes in relevant laws and regulatory requirements; an/ or
(b) circumstances affecting us
7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Product(s) or just the Product(s) you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause 8 only applies if you are a consumer.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Product(s), you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
8.2 However, this cancellation right does not apply in the case of:
(a) sealed Product(s) once these Product(s) are unsealed after you receive them;
(b) any Product(s) which become mixed inseparably with other items after their delivery;
(c) contract for the supply of alcoholic Product(s) where price is agreed when the sales contract is concluded, delivery can only take place after 30 days, and the value is dependent on fluctuations in the market which cannot be controlled by us.
(d) health and safety reasons, Products are non-alcoholic, soft drinks or less than 9% alcohol content
8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract      End of the cancellation period 

Product(s) which are not delivered in instalments on separate days.

  The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with aDispatch Confirmation on 1 January and you receive the Product(s) on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Product(s) which are delivered in instalments on separate days.

 

 
The end date is 14 days after the day on which you receive the last instalment of the Product(s) or the last of the separate Product(s) ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product(s) or the first of your separate Product(s) on 10 January and the last instalment or last separate Product(s) on 15 January you may cancel in respect of all instalments and any or all of the separate Product(s) at any time between 1 January and the end of the day on 29 January.
The regular delivery of a Product(s) over a set period. The end date is 14 days after the day on which you receive the first delivery of the Product(s).    Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Product(s) to be delivered at regular intervals over a year and you receive the first delivery of your Product(s) on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Product(s) to arrive during the year.


8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way is to email us.
8.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Product(s). However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery costs you have paid if the goods have not been dispatched, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product(s) within 3-6 days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product(s) and we have not offered to collect it from you: 14 days after the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. For information about how to return the Product(s) to us, see clause 7.8;
(ii) if you have not received the Product(s) or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.6 If you have returned the Product(s) to us under this clause 8 because they are faulty or mis- described, we will refund the price of the Product(s) in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.7 We will refund you on the credit card, debit card, used by you to pay. If you used vouchers to pay for the Product(s) we may refund you in vouchers.
8.8 If a Product(s) has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to us at Unit 12 Moor Place Farm, Plough Lane, Bramshill, Hampshire RG27 0RF. If we have offered to collect the Product(s) from you as advised to you by us via email or telephone, we will collect the Product(s) from the address to which they were delivered. We will contact you to arrange a suitable time for collection.
(b) unless the Product(s) is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Product(s) to us. If the Product(s) is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product(s) to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product(s) from you, we will charge you the direct cost to us of collection. We will advise you by email or telephone of the charges for collection.
(c) we will not refund the cost of the initial delivery charge you may have paid for your order.
8.9 Because you are a consumer, we are under a legal duty to supply Product(s) that are in conformity with this Contract. As a consumer, you have legal rights in relation to Product(s) that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9. DELIVERY
9.1 We will contact you with an estimated delivery date which will be within 30 days of confirmation of order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
9.2 In the event you order Product(s) from us and we have agreed with you by email or telephone of a specific delivery time or date, if you are then not available to accept the Product(s) at the agreed time and date we will not be liable for any re-delivery charges to deliver the Product(s) to you.
9.3 We or our authorised carrier may send you an email or SMS notification to advise you of an estimated delivery time prior to delivery.
9.4 We or our authorised carrier will not be held liable for any loss or damage suffered by you if you give instructions for us to leave your Product(s) outside your house or outside any other address provided by you and the Product(s) get lost or stolen.
9.5 If no one is available at your address to take delivery, our authorised carrier will leave you with a note advising you of where to collect the Product(s).
9.6 Delivery of an Order shall be completed when we or our authorised carrier deliver the Product(s) to the address you gave us or when you collect the Product(s) from the place our authorised carrier has notified you of. From this time the Product(s) will be your responsibility.
9.7 You own the Product(s) once we have received payment in full, including all applicable delivery charges.
This clause 9.7 only applies if you are a consumer.
9.8 If we miss the 30 day delivery deadline for any Product(s) then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Product(s);
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
9.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.8, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
9.10 If you do choose to cancel your Order for late delivery under clause 9.8 or clause 9.9, you can do so for just some of the Product(s) or all of them, unless splitting them up would significantly reduce their value. If the Product(s) have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Product(s) and their delivery.

10. INTERNATIONAL DELIVERY
10.1 We currently do not deliver outside of the UK without prior agreement. You may contact us to discuss International Delivery options.
10.2 In the event we do agree terms to deliver outside the UK to you or your business, you will be responsible for payment of any such customs charges. Please contact your local customs office for further information before placing your order.
10.3 You must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable or responsible if you break any such law.

11. PRICE OF PRODUCT(S) AND DELIVERY CHARGES
11.1 The prices of the Product(s) will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.
11.2 Prices for our Product(s) may change from time to time, but changes will not affect any order you have already placed.
11.3 The price of a Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Product(s) in full before the change in VAT takes effect.
11.4 The price of a Product(s) does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to the check out page of our website.
11.5 Our site contains a number of Product(s). It is always possible that, despite our reasonable efforts, some of the Product(s) on our site may be incorrectly priced. If we discover an error in the price of the Product(s) you have ordered we will contact you by e-mail to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product(s) to you at the incorrect (lower) price.
11.6 We reserve the right to terminate any special offer or promotion at any time, without notice. All give-away, value-added and promotional items are only available whilst stocks last and carry a value of £0.00.

12. HOW TO PAY
12.1 You can pay for Product(s) using the electronic payment methods set out on the check-out page including Debit Cards or Credit Cards.
12.2 Payments by an electronic method for the Product(s) are charged when you complete the check-out process and are directed to the order success page on our site.

13. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 13 only applies if you are a business customer.
13.1 We only supply the Product(s) for internal use by your business.
13.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective Product(s) under the Consumer Protection Act 1987.
13.3 Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
13.4 Subject to clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Product(s).
13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Product(s). Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Product(s) are suitable for your purposes.

14. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 14 only applies if you are a consumer.
14.1 If the Product(s) we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 working days of the delivery to you of the Product(s) in question. We may ask you for evidence of the damaged or defected Product(s) to assess which party is responsible for the damage.
14.2 If you do not receive Product(s) ordered by you within 15 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address within 5 days of the date on which you ordered the Product(s).
14.3 If you notify a problem to us under condition 14.2, our only obligation will be, at your option (a) to make good any shortage or non-delivery;
(b) to replace or repair any Product(s) that are damaged or defective; or
(c) to refund to you the amount paid by you for the Product(s) in question in whatever way we choose.
14.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product(s) in question under clause 9 of these terms and conditions.
14.5 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
(a) loss or damage was not foreseeable to both parties when the contract was formed;
(b) loss or damage was not caused by any breach on the part of the supplier;
(c) loss or damage relates to business and/or non-consumers. 14.6 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective Product(s) under the Consumer Protection Act 1987.
14.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Product(s) from our site. The importation or exportation of certain of our Product(s) to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Product(s) you purchase.
14.8 We only supply the Product(s) for domestic and private use. You agree not to use the Product(s) for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.9 Customers should also be aware of the following inherent risks and warnings relating to the Product(s):
(a) Alcohol should be consumed in moderation.
(b) The Product(s) supplied can be heavy so extra care should be taken when lifting them.
14.10 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Product(s) to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will refund the price you have paid, including any delivery charges.

16. DATA PROTECTION AND PRIVACY
16.1 By providing your details to us on our web site, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering to process your orders, to improve our service to you and inform you of any promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
16.2 We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your Product(s) to you, e.g. our delivery company.
16.3 We will use information about you to make marketing offers via email, telephone and mail based on your Product(s) preferences from time to time.
16.4 You will only be contacted by us regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
16.6 You acknowledge and agree to be bound by the terms of our privacy policy as set out in this clause 16.

17. SECURITY
17.1 We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
17.2 It is your responsibility to protect your user name and password information from being disclosed to any third party.

18. COMMUNICATIONS BETWEEN US
18.1 When we refer, in these Terms, to "in writing", this will include e-mail. 18.2 If you are a consumer you may contact us as described in clause 1.2.
18.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the 2nd Business Day after posting or if sent by e- mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19. OTHER IMPORTANT TERMS
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
19.2 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.5 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Product(s) through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
19.6 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.7 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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